Policies Of The Discovery Inn
We look forward to making your visit to The Discovery Inn a most enjoyable one. If you have any specific requests, please contact us and we will do our best to accommodate you. It would be our pleasure to assist you with your reservations and questions. Please visit us in the office or call us at 360-378-2000 or 888-754-0034, or email us at firstname.lastname@example.org.
We've prepared this information and these Policies to help promote our guests' safety and enjoyment and to ensure that each guest is aware of the understandings between the Discovery Inn and the guest. These Policies are considered a part of our reservation agreement with you and can only be waived or modified by a written agreement between you and an authorized representative of The Discovery Inn.
Our front desk office hours are 8 a.m. to 8 p.m. daily from May to September, and 8 a.m. to 6 p.m. daily from October to April. There is an intercom to the left of the office door for use after hours. We endeavor to make the front desk staff available at all times by phone at 360-378-2000.
Reservation Request & Inquiries:
Your on-line or email reservation request does not constitute a reservation agreement with us until your one night's deposit has been received, your deposit has been processed, we have issued to you a confirmation number, and we have sent you a written confirmation of your reservation. We respond to requests and inquiries during regular office hours. Please note our rooms availability is subject to change without notice, so for updated availability please contact us at 360-378-2000 or 888-754-0034, or email us at email@example.com.
We highly recommend that you make a reservation prior to your arrival, especially during weekends, holidays, and in-season periods, to ensure your accommodations. A valid credit card is required to guarantee a reservation. If you are staying 3 nights or less, a refundable deposit equal to one night's room charge (including taxes) is required at the booking for each room reserved. If you are staying 4 to 7 nights, the refundable deposit is equal to the room charges for half the total number of room nights. We may use the refundable deposit to pay for any cancellation fees (see below) or other charges that you may owe under these Policies. If you are staying more than 7 nights, then a non-refundable deposit is required-this deposit will equal to the room charges (including taxes) for entire length of stay is required at the booking for each room reserved. All deposits will be charged to your credit card. If we have a problem with processing your credit card, we will attempt to contact you. If we do not receive the required deposit within 48 hours after booking, we may cancel your reservation without notice. We normally respond to requests and inquiries during regular office hours.
Group Reservation Agreement:
If you have signed a Group Reservation Agreement (GRA), then these Policies are incorporated into the GRA. The GRA has specific terms that provide for booking fees, reservations, cancellations, rates, and other matters. To the extent that the express terms of the GRA are inconsistent with these Policies (such as the provisions for non-refundable fees and cancellations), the terms of the GRA agreement govern our agreement with you.
Reservations Within a Group:
If we have entered into a GRR with the planner of a group event, and you make a reservation as a guest within that group, then special terms of the GRR (such as terms for prepayment and cancellation) apply. You agree to the terms of the GRR to the extent they apply to your reservation. If you would like a copy of the GRR, please request one from your event planner. We will also email a copy of the GRR to you upon your request.
Daily Room Rates:
All room rates are based on two persons per room per night and are determined by dates requested, room type, and availability. All rooms are subject to state and local taxes. Rates may change without notice. All confirmed reservation rates are guaranteed.
Your balance is due upon arrival at check-in. We accept Master Card, Visa, and Discover cards. We do not accept personal checks. If paying by cash, proper identification and a matching, valid major credit card, with your authorization for a deposit of $300, are required.
Cancellation Policy for stays of 7 nights or less:
The Discovery Inn enforces a 7 day prior to arrival cancellation policy. If you notify us that you are canceling your reservation at least 7 days before your scheduled arrival, a cancellation fee of $25.00 per room will be charged and the remainder of your deposit will be refunded. If you cancel within 7 days before your scheduled arrival, your deposit will not be refunded. All early departures fall within our cancellation policy, and so your deposit will not be refunded or credited to the amounts owed for your stay before your early departure.
Cancellation Policy for stays of more than 7 nights:
If your reservation is for more than 7 nights, then your deposit is not refundable.
Check-In Time is after 3:00 p.m. and Check-out Time is before 11:00 a.m.:
Please let us know if you will be arriving after the office closes. Refer to "Office Hours" above. You must make prior arrangements with us for late arrival. Early arrival and late check-out may be available for a fee. If you need to confirm an earlier arrival time or a later departure than the Inn's standard times, please contact the front desk in advance. Exceeding checkout times without making acceptable advance arrangements with the front desk can result in extra charges, including late checkout fees and/or an extra night's room charge.
Minimum Age and Identification:
You must be Eighteen (18) years or older to rent a room at The Discovery Inn. Proof of age in the form of a photo ID is normally required at time of check-in. To comply with applicable laws and regulations relating to Homeland Security, you must provide at check-in a major credit card that matches your photo ID.
Minors and Guests that Accompany You:
You are responsible at all times for the supervision and behavior of any minors that are staying with you or visiting you at the Inn and are responsible to ensure that they comply with all of these Policies. You are also similarly responsible for any guests who are staying with or visiting you in your room.
No pets are allowed inside the rooms or on property. In addition to other steps we may take for a violation of these Policies, we may charge any guest who brings a pet into a room a cleaning fee of $200. The Discovery Inn welcomes service animals (as defined in applicable state and federal laws) if the animal is needed because of a guest's disability. Unless the need and the purpose for the service animal are readily apparent, please let us know the tasks that the animal is trained to do to assist with the disability. Service animal handlers must have control over the animal at all times, and the service animal must be housebroken. We may remove the service animal from the premises, and you must comply with any request that you do so, if you do not or cannot control the animal or if the animal is not housebroken. We are not responsible for the care of any service animal. The Discovery Inn may charge the guest for damages caused by the guest's service animal.
The Discovery Inn's rooms are 100% smoke free. Smoking is allowed only in any specifically-designated outdoor smoking areas. These areas may be changed or eliminated at any time. Until such time as marijuana smoking is permitted under both state and federal law, marijuana smoking is prohibited on the premises (indoor and outdoor). If marijuana becomes legal under both state and federal law, then our smoking rules will apply equally to marijuana. A non-refundable $200 cleaning fee will be charged directly to your credit card if you smoke anywhere on the premises, other than within the designated areas. Smoking in the room is strictly prohibited. Guests who smoke in the room (or who invite other guests into the room who smoke in the room) will pay The Discovery Inn for all resulting losses, costs, expenses and damages in addition to the $200 cleaning fee. The losses, costs, expenses and damages include, but are not limited to, the actual cost of cleaning or replacing (if necessary) any property that smells of smoke or is otherwise damaged as well as loss of revenue as a result of the inability to rent the room. In addition, damages also include the costs of collection, including court costs and reasonable attorney's fees.
Guests who are under 21 years of age, or who are unable to provide valid and acceptable identification showing that the guest is at least 21 years old, must not possess or consume alcoholic beverages in the Inn's rooms or elsewhere on the premises. Drugs that are illegal under state or federal law are strictly prohibited.
We provide daily housekeeping between the hours of 9 a.m. to 2 p.m. Please use your Do Not Disturb sign if you do not want housekeepers entering your room.
Our staff are directed to clean guest rooms daily regardless of whether or not you display the "Maid Service Please" sign; however, they will not knock on your door or enter your room if the "Do Not Disturb" sign is displayed (located on reverse side of the "Maid Service Please" sign).
If you are scheduled to checkout and it is past the checkout time of 11 a.m. our staff will knock on the door even if the "Do Not Disturb" sign is displayed.
If you are staying multiple nights and would like maid service during your stay, please remove your "Do Not Disturb" sign by 11 a.m. daily.
Bicycles are not permitted in guest rooms. Front desk staff will be happy to lock bicycles in our shed, or they can be placed in the bike rack located in the parking lot. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
Lost & Found Policy:
The Discovery Inn is not responsible for lost, damaged or stolen personal items, and you waive any such responsibility. Any found items will be placed in our Lost & Found. The Discovery Inn keeps detailed records of found items. We will attempt to contact you if an item is found in your guest room after check-out. If you request, we will ship these items to you at your expense. You give us authority to turn over to the local sheriff’s department any items in the Lost and Found that are not claimed within two (2) weeks after your departure.
Occupancy and Use of Facilities:
The Discovery Inn may limit the number of persons who occupy a particular guest room. Only registered guests are permitted to use the room facilities and other non-public spaces.
RATES are based on DOUBLE OCCUPANCY. Additional guests over the age of 12 are $10 per night. Each room type has a maximum occupancy. Standard Queen is 2. Deluxe Queen is 2 and Double Queen is 4.
The hot tub spa is located on the ground floor deck and is open from 10 a.m. to 10 p.m. daily. Towels are available at the front office. For your safety, we do not allow glass within the fenced area of the spa. Feel free to use the plastic cups in your room for beverages. No child 6 years of age or under may use the spa. When the spa is used by children 12 years of age or under, a responsible adult at least 18 years of age or older must accompany the children and be at the spa or spa deck at all times the children are using the facility. When the spa is used by persons 13 to 17 years of age, at least 2 people, 13 years of age or older, must be at the spa facility at all times the spa is in use. Please refer to posted rules at the spa for more use guidelines and rules--those guidelines and rules are considered a part of these Policies.
Guests must respect quiet hours between 8:00 p.m. to 8:00 a.m. If you become aware of a disruptive guest, please contact the front desk immediately by cell phone or in person.
Rollaway Bed and Playpen Policy:
Roll-away beds and playpens may be arranged for a $10 charge per night. A limited number of rollaway and playpens are available upon request. Availability is on a first-come, first-served basis.
Free WiFi Access:
Access to our WiFi is free for our registered guests. WiFi signals are subject to change without notice depending on the room's location, the status of our WiFi equipment, and interference form from other local wireless signals.
In the Event of Emergency or Fire:
Please notify front desk in the event of a fire or other emergency. A map that shows emergency exits and locations of fire extinguishers can be found on the back of your room door and on the last page of the guest book.
Availability of Safe for Your Valuables:
Our front desk offers a safe for your valuables. We remind our guests of this amenity by posting notices in three or more places in the hotel. When you deposit valuables into our safe, you must provide us with a signed receipt that identifies and states the value of each item, and you must permit us to take an inventory, in your presence, of the articles you are depositing. Our liability for valuables that are not kept in the safe is limited under Washington State law. We are not obligated to accept for deposit any property that is worth more than $1,000.
No Cooking Appliances, Combustibles or Fireworks are Allowed:
You must not use on the premises (including in your room or in other indoor or outdoor areas) any type of cooking appliances, candles, lanterns, devices with an open flame, or combustible items. The use of fireworks anywhere on the premises is prohibited.
Illness, Epidemics, and Related Matters:
The Discovery Inn reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the front desk. In the case of serious sickness, you may be removed from the premises and taken to a hospital or other medical facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances. The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto the premises, we may charge you for any and all costs and expenses (including immediate or urgent response requirements and loss of room revenue) we deem necessary to address the infestation.
Civility; Importance of these Policies:
While at the Inn, you and your invitees must behave civilly, treat other guests and all staff members with respect, comply with these Policies, and comply with all applicable federal, state and local laws. We may refuse to admit, may refuse service or accommodation to, or may remove or evict any person who: acts in an obviously intoxicated or disorderly manner; destroys or threatens to destroy property; causes or threatens to cause a public disturbance; disobeys or violates any applicable federal, state or local law or regulation; refuses or is unable to pay for the accommodations or services provided; or fails to comply with any of these Policies in any respect. You are liable to us for any damages (including lost revenue) or other consequences arising out of your violation of these Policies or the damage caused to the premises or other property on the premises by you or your invitees. If you are removed from the premises, you are not entitled to receive a refund for any part of the room charges collected. We may call local authorities to assist us in your removal under these Policies. Our rights and remedies under these Policies are in addition to, and are not in substitution of, any and all rights we may have under applicable law.
Access to Guestrooms:
We may enter your guestroom for reasonable purposes, such as for housekeeping, maintenance, or to address or prevent a violation of these Policies. Hotel staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist.
Jurisdiction for Claims; Expenses:
Any dispute arising out of or relating to your agreement with us or your stay at the Inn must be resolved in the courts located in San Juan County. You agree to the exclusive jurisdiction of these courts. The prevailing party in any suit or other action arising out of such a dispute is entitled to recover reasonable fees, costs, and expenses relating to the action, including reasonable attorneys' fees, expenses and disbursements.
Modification of Policies:
We reserve the right to modify and amend these Policies at any time. Any modification to these Policies that occurs before your departure is considered a part of your reservations agreement with us. A current copy of these Policies will be made available to you at your request.